Privacy Policy

1. Introduction

M&K Painting Services (ABN 25 623 085 946) is committed to protecting the privacy of your personal information. This policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

When you use our website or contact us, we may collect the following personal information:

• Name — provided when you submit a quote request form
• Phone number — provided for us to contact you about your enquiry
• Suburb — to determine your service area
• Service type — the type of painting work you're interested in
• Project details — any additional information you choose to share

We do not collect email addresses, payment details, or any sensitive personal information through our website.

3. How We Use Your Information

We use the personal information we collect solely for the following purposes:

• To respond to your quote request or enquiry
• To provide you with a painting estimate
• To contact you regarding your project
• To improve our services and website experience

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

Our quote request forms are processed through Web3Forms, a third-party form submission service. When you submit a form, your information is transmitted securely to Web3Forms, which then delivers it to us via email. Web3Forms processes this data in accordance with their own privacy policy.

Our website may also use Vercel Web Analytics to collect anonymised, aggregated website usage data (such as page views and performance metrics). This data does not personally identify you.

5. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Form submissions are transmitted via encrypted HTTPS connections and stored securely. We retain your enquiry information only for as long as necessary to respond to your request and provide our services, typically no longer than 12 months after the last interaction.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your personal information
• Lodge a complaint if you believe your privacy has been breached

7. Cookies

Our website does not use tracking cookies for advertising purposes. Any cookies used are strictly necessary for website functionality and analytics, and do not personally identify you.

8. Contact Us

If you have any questions about this privacy policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

• 📞 Phone: 0405 352 932
• 🌐 Website: Contact Form

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.